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Biztobo Help Center

  • Is my payment information secure?
    Look for secure payment gateways (such as SSL encryption) during checkout. Avoid sharing sensitive information over unsecured networks.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is the return policy?
    Understand the return policy before making a purchase: Check if returns are allowed. Know the time frame for returns. Find out if there are any restocking fees.
  • Greetings! are you facing any issue on adding or checkout the product
    the product might not be available at this time at ware house, or please check alternate delivery location
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Description of product has not have adequate information?
    We are growing, pardon with us, send the information to contactus@biztobo.com help us to improve
  • What if I receive a damaged or wrong item?
    Contact customer support immediately: Take photos of the issue. Follow the store’s return or exchange process.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How can I track my order?
    Look for an order confirmation email with tracking details. Visit the store’s website and enter your order number.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • What if the product arrives damaged or defective?
    Contact customer support immediately. Take photos of the issue and follow the store’s return or replacement process.
  • Can I return or exchange the product if I’m not satisfied?
    Most online stores have a return or exchange policy. Read it carefully to understand the conditions, time frame, and process for returns.
  • What time will the goods be shipped?
    Shipping times vary depending on the online store and the product. Look for estimated delivery times during checkout or in the product description.
  • Can I cancel my order after placing it?
    Some merchants allow order cancellations within a specific time frame. Check the cancellation policy on our website.
  • How can I track my order?
    Most online stores provide order tracking. Look for an order confirmation email with tracking details or visit the store’s website
  • Are there any hidden costs (shipping, taxes, etc.)?
    Check the total cost during checkout. Look for any additional charges like shipping fees or taxes
  • How do I know if the product is of good quality?
    Check product reviews and ratings from other buyers. Look for detailed descriptions and specifications provided by the seller
  • What if the product doesn’t match the description or photos?
    If the product is significantly different from what was advertised, contact customer support for a resolution.
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